Return & Refund Policy
We want you to be completely satisfied with your Nuaims purchase. Below you will find our comprehensive policy on returns, exchanges, and refunds.
Quick Reference
7 days from delivery date
Report within 24–48 hours
+971 52 312 2627
Conditions for Return
To be eligible for a return or exchange, the item must meet ALL the following conditions:
The product must be unused and in brand-new condition.
It must be returned in its original packaging, including box, lid, straw, and any accessories.
The product must not have scratches, dents, or signs of use.
Return request must be submitted with proof of purchase (order number or receipt).
Damaged or Wrong Item
If you receive a damaged, defective, or incorrect item, we will replace it at no extra cost.
⚠️ Critical: Please report this within 24–48 hours of delivery with a photo or video.
Non-Returnable Items
The following items cannot be returned:
Used or damaged products (by customer)
Items without original packaging
Sale or clearance items (unless received damaged)
Refund & Exchange Process
Inspection
Once the returned item is received, it will be inspected to ensure it meets our conditions.
Approval & Refund
If approved, a refund will be issued to your original payment method.
Processing time: 5–7 working days.
Exchanges
For exchanges, a replacement item will be shipped after the returned product is approved.
Contact & Returns Address
Operation Hours
Monday to Saturday
9:00 AM to 7:00 PM (UAE Time)
Phone & WhatsApp
+971 52 312 2627Email Support
admin@nuaimsevergreen.comReturn Address
Nuaims Evergreen
Block B, 846 Office 016
Sharjah Research Technology &
Innovation Park (SRTIP)
Sharjah, United Arab Emirates